1. Information We Collect

When you visit or interact with our website, we may collect the following types of personal data:

1.1. Information You Provide Voluntarily

• Name, email address, mailing address, phone number (submitted via contact forms, registrations, or purchases)
• Any other information you provide during support, feedback or correspondence

1.2. Information We Collect Automatically

• IP address
• Device and browser type
• Operating system and platform
• Usage data
• Cookie data

2. Why We Collect Data

We collect and process personal data to:

• Provide and operate our website and services
• Process transactions and fulfil orders
• Improve our website’s performance and user experience
• Respond to user inquiries and provide support
• Send administrative, promotional or service-related communications (only with your consent)
• Conduct analytics and reporting
• Display personalised advertising (only with your consent)

3. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR) and EU GDPR, we rely on the following legal bases to process your data:

• Consent – when you explicitly agree to data processing (e.g., for marketing, analytics, personalised ads)
• Contractual necessity – when data is required to fulfil a contract (e.g., processing an order)
• Legal obligation – when processing is required for compliance with legal requirements
• Legitimate interests – for purposes like website functionality, fraud prevention or analytics

4. How We Use Your Information

We use collected information to:

• Personalise your experience and content
• Improve the performance and security of our website
• Provide customer support and respond to queries
• Process orders and payments
• Send email updates, service notifications and promotional offers (with your consent)
• Enable interest-based advertising (with your consent)

We do not sell or rent your data to third parties.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and improve site performance. Cookies are small text files stored on your device. You can manage your cookie preferences via the “Cookie Settings” link on our site.

• Your consent (for marketing, analytics, personalised ads)
• Performance of a contract (e.g., order fulfilment)
• Legal obligations
• Legitimate interests (e.g., basic site functionality)

5.1. Types of Cookies We Use

Essential Cookies

Required for basic site functions such as navigation and login.

Functional Cookies

Enables enhanced functionality like remembering preferences.

Analytics Cookies

Helps us understand how visitors interact with the site.

Marketing Cookies

Tracks visits across websites to deliver more relevant content.

Advertisement Cookies

Enables personalised ads and tracks ad performance.

Uncategorised Cookies

Cookies under review or not yet categorised.

5.2. Consent for Cookies

You are asked for consent before any non-essential cookies (Analytics, Marketing, Advertisement) are activated. You may modify or withdraw your consent at any time by visiting the “Cookie Settings” at the bottom of our website.

6. Google Ads & Ad Personalisation

We use Google services and third-party ad technology providers to deliver interest-based advertising. These services may use cookies, mobile identifiers or local storage to:

• Personalise ads based on user interests
• Measure ad performance
• This activity only occurs if you have provided consent.

For more information on how Google uses your data, visit: https://policies.google.com/technologies/partner-sites

7. Data Sharing & Third Parties

We may share your data with trusted service providers for operational purposes, including:

• Payment processors
• Hosting providers
• Analytics and advertising platforms (e.g., Google)

Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place.

We do not authorise third parties to use your data for their own purposes.

8. Data Retention

We retain your personal data only as long as necessary for the purpose it was collected, or as required by applicable laws (e.g., tax, accounting). When no longer needed, data is securely deleted or anonymised.

9. Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Correct or delete data
• Restrict or object to processing
• Withdraw consent at any time
• Data portability (receive a copy in machine-readable format)
• Lodge a complaint with a data protection authority

To exercise these rights, please contact us at the below given email.

10. Data Security

We implement appropriate technical and organisational security measures to protect your personal data. All sensitive information is encrypted during storage and transmission. Access is limited to authorised personnel only.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their respective privacy policies before providing any personal data.

12. Changes to This Privacy Policy

We reserve the right to update this policy from time to time. If we make significant changes, we will notify users through the website or via email. Please check this page periodically to stay informed.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

https://www.cloudrooms.co.uk

info@cloudrooms.co.uk