Information We Collect

When you visit or interact with our website, we may collect the following information:

• Name, email address, mailing address, phone number (when submitted by you via forms, registration, or purchases)
• Usage data, cookies, and device information (automatically collected)
• Any other data you provide voluntarily during your visit

Why We Collect Data

We use the data to:

• Provide and improve our services
• Personalise user experience
• Respond to inquiries and support requests
• Send service updates and marketing communications (with your consent)
• Display personalised advertising (only with your consent)

How Do We Use Your Information?

We use the information collected to:

• Personalize your experience
• Improve our website and services
• Respond to customer service requests
• Process transactions quickly
• Send periodic emails regarding products, services, or orders
• Follow up on inquiries via live chat, email, or phone

We may also use the information for interest-based advertising (personalized ads) provided by Google and other partners, only after obtaining your explicit consent in line with applicable data protection laws.

Google Ads Personalisation & Data Sharing

We obtain your consent before using cookies or other local storage for purposes such as analytics, personalization of ads, and improving user experience.
These technologies may be set by us or our third-party partners (including Google and its ad technology providers).

To understand how Google uses data when you use our website, please visit:
https://policies.google.com/technologies/partner-sites

You can view a full list of ad technology providers (including Google and others) who may receive your data, along with their data usage purposes, in the “Cookie Settings” panel. We ensure this list is visible before consent is requested.

Legal Basis for Processing

We process personal data under the following legal bases:

• Your consent (for marketing, analytics, personalised ads)
• Performance of a contract (e.g., order fulfilment)
• Legal obligations
• Legitimate interests (e.g., basic site functionality)

Consent and Control

You have the right to:

• Give or withdraw consent at any time via the Cookie Settings
• Access, correct, or delete your personal data
• Lodge a complaint with a data protection authority

We use a Consent Management Platform (CMP) to collect, store, and manage users’ consent choices, including records of consent.
You may revoke or change your preferences at any time by clicking “Cookie Settings” at the bottom of our site.
We retain a record of your consent in accordance with GDPR and Google’s EU User Consent Policy.

Data Security

Your personal information is stored securely, and access is limited to authorised personnel only.
All sensitive data is encrypted using industry-standard technology.

Third-Party Disclosure

We do not sell or rent personal data. We may share data with:

• Trusted service providers for operational purposes
• Google and approved ad technology vendors (with consent)

Some of our partners may engage in behavioural tracking to deliver more relevant ads and content. This occurs only after you have given explicit consent.

Third-Party Links

We do not include or offer third-party products or services on our website, other than through integrated services such as advertising or analytics platforms.

Fair Information Practices

In the event of a data breach:

• We will notify users via email and/or phone within 72 hours of becoming aware, in accordance with GDPR requirements
• We honour the Individual Redress Principle, ensuring individuals can pursue enforceable rights through appropriate legal channels

CAN-SPAM Act

We collect your email address to:

• Respond to inquiries and fulfill service requests
• Process orders and related updates
• Send marketing communications or newsletters

Your Rights Under GDPR

You have the right to:

• Be informed of data use
• Access your personal data
• Correct or delete data
• Restrict or object to processing
• Data portability

Do Not Track

Our site does not respond to “Do Not Track” signals from browsers. You can control data collection and ad personalization preferences via our Cookie Settings panel.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

https://www.cloudrooms.co.uk

info@cloudrooms.co.uk

Last Edited in March 2024