1. Contact Details – Ticketing System Only

Report a Fault

• Go to Report a Fault in your CloudRooms Dashboard.

Submit Your Notice

• Go to Raise a Ticket → + Add → Accounts Request → Notice to End Tenancy

All Requests Must Be Submitted Through the Ticketing System

CloudRooms does not accept requests via email.
All communication must go through the Dashboard.

2. Emergencies (Non-Ticket System – Legal Requirement)

Gas Emergency – National Grid

If you smell gas:

• Open windows
• Don’t use electrical switches
• Don’t use flames
• Warn flatmates
• Call National Grid: 020 7004 3000

Fire Emergency

If you discover a fire:

• Alert everyone
• Dial 999
• Follow evacuation plan
• Close doors behind you
• Do not return for belongings
• Do not use lifts

3. Life at CloudRooms

No Smoking

Smoking is prohibited in all areas of the property. Fines apply for non-compliance.

Keep Communal Areas Clean

• Clean your room and shared areas regularly
• Empty bins often
• Report anything broken via Report a Fault

Respect Your Flatmates & Neighbours

• Keep noise reasonable
• No parties inside or outside
• Guests must leave before 9PM

4. Overnight Guests

Overnight guests are not allowed.

To request an exemption:

• Submit Admin Communication → Guest Permission Request

5. Heating

Tenants should not change heating settings.

If heating needs adjusting:

• Submit Report a Fault → Heating Issue

6. Doors & Windows

Ensure everything is locked when leaving the property.

Lost keys:

• Submit Admin Communication → Key Request / Lost Key

CloudRooms is not responsible for theft inside the property.

7. Blockages & Drains

• Do not throw improper items into toilets or sinks
• Remove visible hair/debris before submitting a fault
• Tenant-caused blockages may result in charges

If still blocked:

• Submit Report a Fault → Blockage

8. Bathroom & Floor Cleaning

Bathrooms must be cleaned daily.
Keep floors dry and free of personal items.

9. Utility Issues

No Gas or Electricity

• Check with neighbours
• Emergency: Call National Grid — 020 7004 3000
• Non-emergency: → Report a Fault → Utility Issue

No Running Water

• Check for leaks
• Emergency: Call Thames Water — 0800 980 8800
• Non-emergency: → Report a Fault → Water Issue

10. Internet​

Wi-Fi is provided but not guaranteed 24/7.

Not permitted for:

• Working from home
• Illegal activity
• File sharing
• Hacking
• Router modifications

If internet fails:

• Submit Report a Fault → Internet Issue

11. Rent Payments

• Rent due on 1st of every month
• Payments after 4 PM count as next-day
• £40 late fee may apply

We recommend bank standing order.

12. Vacating Your Room​

Fixed-Term Contract

You will be contacted 28 days before your contract ends.

Monthly Rolling Contract

Submit your notice via:

• Accounts Request → Notice to End Tenancy

Before Moving Out

Upload photos of your room via:

• Accounts Request → Move-Out Photos

13. Cancellation Policy

Reservation fee is non-refundable if you cancel before move-in.
This covers costs of re-letting the room.